Job Description

Job Description

Job Description

ThornCreek Winery in Aurora, OH is looking for an Event Manager to join our team!

Nestled among eight acres of nationally awarded gardens, ThornCreek Winery and Gardens is a magical and authentic winery, venue, and tasting room that hosts events up to 350 guests.

We offer competitive pay and a positive working environment.

The ideal candidates will be personable, well organized, and detail oriented.

Candidates must be able to work consistent shifts and have reliable transportation.

Candidates must be available nights and weekends.

Job Duties and Responsibilities

General Daily Activities:

·        Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.

·        Provide a professional image at all times through appearance and dress.

·        Ensure facility and gardens are cleaned and prepared for daily operation

·        Continually work with General Manager to improve operations, systems and profits

·        Check and respond to all winery messages via email and phone promptly on a daily basis 

·        Constantly work with General Manager and Company President to reach our target market

·        Represent yourself at all times as the face of ThornCreek 

·        Ensure that ThornCreek Winery and Gardens is in compliance with all federal, state and local laws.

Day of Event Management

·        Be on-site (day-of-event) of all major events to oversee set up and to ensure organization, event flow and client relations are maintained.

·        Act as the closing manager for all events. It is your responsibility to manage the facility (or manage an associate completing the duties) for the event. Duties include cleanliness of all spaces and restrooms, completion of event opening checklists and event closing checklists.

·        Hold staff accountable to event opening and closing checklists to ensure facility preparedness, floor plan accuracy, and proper cleanliness.

·        Communicate with valet staff any client special requests, expected guest count, and event entrance. 

·        Provide detailed information to General Manager for the ground’s maintenance required for each event.

·        Ensure all beverage items are stocked and counted prior to event start.

·        Conduct pre-shift meeting with all staff to outline event details, timeline, expectations, and job duties. 

·        Complete beverage requisition forms to accurately account for liquor, beer, and wine consumed during each event in order complete final billing.

·        Ensure final billing is accurate and reviewed with client at conclusion of the event.

·        Receive and process final payment at the conclusion of each event. 

·        Develop working relationship with our preferred caterer and other vendors related to events at ThornCreek to ensure that all events run smoothly

·        Provide accurate financial information to the Business Manager and Bookkeeper each week for all events that occurred during the previous week of business for proper event reconciliation

Staff Training

·POS (Point of Sale)

·On all ThornCreek Steps of Service related to every position

·Wine Education                                                                       

·Daily opening responsibilities

·Daily closing responsibilities

·Service expectations

·Overall company vision

·Create agenda for and conduct monthly staff meetings in collaboration with General Manager

Qualifications

·       Ideal candidate will have a minimum of two years of progressive food and beverage experience in both event management and restaurant operations

·       Strong knowledge of food and wine

·       Experience in both front and back of house environments preferred

·       Ability to work a flexible schedule including nights, weekends, and holidays

·       ServSafe certification preferred

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