Job Description

Lab Manager I

Solutions LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Solutions LLC is seeking a Lab Manager I to support this critical mission by performing investigations to characterize the severity of breaches, developing mitigation plans, and assisting with the restoration of services.

Eligibility:

• Must be a US Citizen
• Must have an active Secret clearance, TS/SCI is preferred
• Must be able to obtain DHS Suitability prior to starting employment
• 1+ years of directly relevant experience in system administration

Responsibilities Include:

• Serve as the first level Help Desk for the Technical Engagement Network (TEN) Lab's systems and accounts
• Assist new user setup of equipment, accounts and tools
• Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner
• Create and maintain accurate Tickets for Help Desk activities
• Good problem-solving skills
• Work with Asset Management to support accurate records and maintain a good accounting of assets
• Support the implementation of new technologies and equipment in the lab environment
• Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database
• Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
• Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions
• Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users

Required Skills:

• Experience with multiple operating systems, to include Linux/Unix & MacOS
• Proficiency and proven capability in the following areas:
• Asset management practices and principles
• Help desk ticket processing and procedures
• Good customer support
• Ability to keep detailed notes
• Must be able to work collaboratively across physical locations

Desired Skills:

• Experience with Virtual Private Networks (VPN)
• Experience with virtual desktops (Citrix, VMWare)
• Virtualization automation and optimization
• Experience with writing technical procedures and standard operating procedures

Desired Certifications:

Sec+

Required Education:

BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience

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