Office Support Specialist Job at Cybersecurity Institute at Lab Four, Memphis, TN

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  • Cybersecurity Institute at Lab Four
  • Memphis, TN

Job Description

Job Description

About Lab Four

Lab Four’s mission is to become a key workforce development partner in three ways: By providing the best possible technology training to help businesses become more successful. By equipping individuals with the skills and credentials necessary to secure stable employment in high-demand industries. By partnering with other non-profit organizations to help our community fulfill its vast potential.

As our Office Support Specialist, you will play a vital role in keeping our operations running smoothly. You will help us stay organized, solve operational challenges, and support efficiency in a fast-paced, growing environment.

Responsibilities

Front Desk and Reception Duties

  • Answer and route incoming calls, promptly relaying messages to staff.
  • Welcome and assist visitors, test takers, and students.
  • Manage student and visitor logs, mail distribution, and package handling.
  • Promote Lab Four’s programs and services to prospective students and test takers.
  • Ensure marketing materials are available, organized, and up to date.
  • Maintain a tidy and professional reception area, classrooms, and break rooms.

Support Testing Center

  • Proctor exams and provide support to test takers throughout the process.
  • Maintain the testing calendar and coordinate staffing for testing periods.
  • Train and oversee other proctors as needed.
  • Address and document any incidents or escalations per testing policies.
  • Manage site closures for holidays or inclement weather.
  • Provide backup during peak testing times.
  • Ensure proctors respond appropriately to requests for additional information from testing companies.
  • Provide weekly reports to the Operations Manager.

Administrative & Operational Support

  • Facilitate classroom rentals and coordinate logistics.
  • Assist with student job placement verifications and documentation.
  • Support class start processes, orientation, and student onboarding.
  • Maintain key reports (Exam Voucher Report, Test Center Revenue Report, etc.).
  • Update records and ensure compliance with documentation standards.
  • Support special projects and internal initiatives, as assigned by management.

Additional Responsibilities

  • Manage office and office supply inventory.
  • Handle all purchases.
  • Support job fairs and community events.
  • Serve as Testing Center Coordinator.
  • Perform other tasks as assigned.

Qualifications

  • Administrative, office support, or customer service experience preferred.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Detail-oriented with the ability to maintain accurate records.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfort with technology.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Flexibility to support occasional evening or weekend events (e.g., job fairs or community events).

Why Join Lab Four?

  • Be part of an organization committed to workforce development and community growth.
  • Work in a collaborative, supportive, and mission-driven environment.
  • Gain opportunities for professional growth while helping individuals and businesses thrive.

Job Tags

Work at office, Afternoon shift,

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