Job Description

Job Description

Deliver great experiences, one customer at a time.

At Murrelektronik, we don’t just sell products, we build partnerships. As a Customer Service Representative , you’ll be at the heart of that mission, serving as the first point of contact for internal and external customers and making sure their questions are answered, their orders are processed smoothly, and their experience exceeds expectations.

This role is ideal for someone who’s energetic, detail-oriented, and thrives on helping others. If you’re the kind of person who loves solving problems and making people’s day better, we want to hear from you.

What You’ll Do

• Handle incoming customer inquiries via phone, email, and our case management system.
• Accurately process orders and pricing/availability quotes (P&A).
• Support and maintain order entry accuracy, ensuring timely completion.
• Resolve customer issues with a sense of urgency and a focus on satisfaction.
• Learn our product catalog and begin building foundational product knowledge.
• Collaborate with Customer Service Specialists and other internal teams to ensure seamless service.
• Attend training sessions to grow your knowledge and skills.

What You Bring

• 1–3 years of customer service experience (bonus if it’s in a technical, B2B, or manufacturing setting).
• Familiarity with SAP or similar CRM/ERP systems is a plus.
• Comfortable using Microsoft Office tools, especially Outlook, Word, and Excel.
• Excellent communication skills, both written and verbal.
• Detail-driven mindset with a desire to get things right the first time.
• Positive attitude, team spirit, and a customer-first approach.
• Willingness to learn and grow in a fast-paced, ever-changing environment.
• Emotional intelligence and professionalism in all interactions.
• Alignment with Murrelektronik’s core values.

Education & Work Environment

• Bachelor’s degree in Business or a related field preferred.
• Minimal travel may be required for team meetings or training.
• This role is in-office. You'll need the ability to sit, stand, and use a computer for extended periods.

Why You’ll Love It Here

You’ll be part of a team that values growth, collaboration, and a great attitude. Here's what we offer:

• Medical, dental, and vision benefits (with HSA contributions)
• Telemedicine and dedicated healthcare support—even if you waive our plan
• Generous PTO, paid holidays, and volunteer time off
• Paid parental leave
• Fitness reimbursement
• Work from home days
• 401(k) with a 4% company match
• Tuition reimbursement and professional development support
• A forward-thinking, global team that values creativity and curiosity

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